E163 – The Long Walk Back – Never Let Anyone Carry Failure Alone
For more than thirty years, I’ve held a belief that most football fans probably disagree with. I think penalty shootouts are…
E162 – Curiosity Not Contempt – Zip Your Lips
All of us have met that person. The new leader. The consultant. The expert. The person who has barely arrived but already knows what’s wrong with everyone…
E158 – He Should Be My Boss – Satya Nadella’s Unexpected Move
A story that touched my heart about a CEO I admire and an act I never expected to happen in a dog eat dog world. Listen…
E153 – The Man Who Said No – Human in the loop
I’ve been reading this book by Ethan Mollick called Co-Intelligence, and there’s this really interesting paradox he talks about. You’d think that…
E152 – The Bad News Office – Don’t trust good news
Nokia didn’t fail because it missed the future. That’s the version most people tell. It’s a cautionary tale told alongside Kodak…
E151 – The Streetlamp Trap – The Harder Question
Is there a lesson we can learn from the demise of Encyclopaedia Britannica on how organisations should…
E149 – The Doctor Who Prescribed Parakeets – Purpose Changes Behaviour
During my years in the corporate world, a question that had often been on my mind was what makes…
E137 – United Breaks Guitars – When Brands Don’t Listen
Sometimes it seems companies build fortresses to protect themselves from customers rather than bridges to welcome them…
E132 – Lombardi Time – If You’re On Time, You’re Late
Many years ago, a real estate broker in Kolkata surprised me simply by being on time. Being punctual has always been non-negotiable for…
E117 – Purpose – Putting a man on the moon
What if a single sentence could define an entire culture? When I was in school I heard a story about workers who were working at a construction site.