
E137 – United Breaks Guitars – When Brands Don’t Listen
Sometimes it seems companies build fortresses to protect themselves from customers rather than bridges to welcome them…

Sometimes it seems companies build fortresses to protect themselves from customers rather than bridges to welcome them…

Revenue numbers, quarterly goals, stretch KPIs are all very important. The problem starts when those become the only focus. When the focus…

When I heard that over the last 60 years, Japanese school children learn a story about a Sri Lankan athlete, I was intrigued. Sports…

Wishing your loved ones and you a year when your best stories are written. In one of my favourite non-fiction books, “Influence” by…

Have you heard of the multi-purpose lubricant WD-40? Any idea why it’s called WD-40? I’ll give you a hint: the number is the entire story.

Many years ago, a real estate broker in Kolkata surprised me simply by being on time. Being punctual has always been non-negotiable for…
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